Shipping & Return Policy
Shipping & Return Policy
Enjoy free Australia-wide shipping and a generous 90-day return window for your complete satisfaction.
Terms apply for rural areas and returned item condition.
Shipping
- Free Australia-wide delivery on all orders (excludes certain rural postcodes).
- If you fall within a rural area, shipping fees will be calculated and displayed at checkout.
- Fast, reliable service, track your order from dispatch to doorstep.
Return Policy
- 30-Day Returns: You have 30 days from delivery to return any eligible item.
- Return Criteria: Items must be unused, in original packaging, with all accessories, manuals, and components.
- Products that are damaged, used, or missing parts are not eligible for a refund.
- If a system meets the specifications as listed on its product page, it is not eligible for return.
How to Initiate a Return
Contact our support team at filter@aquala.au with your order number and reason for return.
Refunds
- Once we receive and inspect your return, we’ll notify you of approval or rejection.
- Approved refunds are processed to your original payment method within 3 business days.
- Refunds exclude original shipping charges and payment processing fees.
- Return shipping costs are the customer’s responsibility.
Non-Returnable Items
- Products damaged through improper use or handling.
- Items that have been installed, used, or altered.
- Custom or special-order merchandise.
- Products performing to their listed specifications.
Exchanges
We do not offer direct exchanges. To get a different item, return your original purchase for a refund and place a new order.
Damaged or Incorrect Orders
- Report any damaged, incorrect, or incomplete deliveries within 3 days to filter@aquala.au.
- We’ll organize a replacement or full refund at no extra cost.
Questions about shipping or returns? Reach out to our customer support at filter@aquala.au anytime.