P500 Giveaway Terms

Free to enter. No purchase necessary. Open to Australian residents aged 18 and over.

This is a game of chance. Your skill does not affect the result.

1. Who is running the giveaway (the Promoter)

AQUALA Pty Ltd, ABN 32 695 512 933, of 1/81 Governor Macquarie Drive, Chipping Norton NSW 2170 ("AQUALA", "we", "us").

Contact: support@aquala.au

2. The giveaway is free

You do not have to buy anything or pay anything to enter or to win. Buying a product does not improve your chance of winning. If you see a welcome discount offered at the same time as the giveaway, that discount is separate and is not part of the draw.

3. Who can enter

You can enter if you:

  • live in Australia, and
  • are 18 or over on the day you enter.

You cannot enter if you are:

  • an employee, director or contractor of AQUALA Pty Ltd or of an agency or supplier working on this giveaway, or
  • an immediate family member (partner, parent, child, sibling) or a member of the household of any person in the point above.

We may ask you to prove you are eligible (for example, your age and your Australian address) before we give you the prize. If you cannot, you lose your right to the prize and we will draw another winner under section 9.

4. When the giveaway runs

  • Entries open: Thursday 15 October 2026, from the time the entry form first goes live on aquala.au.
  • Entries close: 11:59pm Wednesday 4 November 2026.
  • Both times are Australian Eastern Daylight Time (AEDT, the time in Sydney, Melbourne and Canberra). Entries received at any other time are not valid.
  • The draw takes place on Thursday 5 November 2026 (section 8).

5. How to enter

There is one way to enter: give your email address in either:
(a) the AQUALA website pop-up at aquala.au, or
(b) the AQUALA lead form shown in a Facebook or Instagram ad.

Then submit the form. That is all you have to do. You do not need to share, repost, tag anyone, comment, like or follow anything to enter, and doing those things will not give you an extra chance.

Rules:

  • One entry per person, no matter how many times you submit or how many email addresses you have. We will remove duplicate and repeat entries.
  • The email address must be yours and must work. Your entry is only valid if the details you give are true and complete.
  • Entries made by bots, scripts, entry services or any automated means, or entries that break these terms, are invalid.
  • We are not responsible for entries that are late, lost, incomplete or not received because of technical problems.
  • An entry is considered made by the account holder of the email address used.

6. Entering subscribes you to AQUALA emails

The entry form says, next to the button, that entering subscribes you to AQUALA emails. By entering, you agree to receive AQUALA marketing emails (news, offers and Black Friday early access) at the email address you entered. If you do not want these emails, do not enter.

You can unsubscribe at any time, including straight after you enter. Unsubscribing does not cancel your entry: you stay in the draw and we will still contact you by email if you win. Every marketing email will say who sent it and will include an unsubscribe link, and we will act on your request within 5 working days. You can also email support@aquala.au to unsubscribe.

7. The prize

There is one prize: one AQUALA P500 Tankless RO System, recommended retail price $1,400 inc GST. It is delivered to the winner's address in Australia. The total prize pool is $1,400.

  • Installation is not included. The winner is responsible for installation, at their own cost, and for following the manufacturer's installation instructions and any local plumbing requirements.
  • The prize cannot be exchanged for cash, is not transferable and cannot be changed.
  • If the prize becomes unavailable for reasons outside our control, we may replace it with a prize of similar kind and equal or greater value, but only if the winner agrees in writing.
  • The winner is not charged any fee, including any delivery or handling fee, to receive the prize.
  • Standard AQUALA product warranty terms apply to the prize.

8. The draw

  • When: Thursday 5 November 2026.
  • Where: conducted online by AQUALA Pty Ltd at the Promoter's address in section 1.
  • How: We take every valid entry received between the opening and closing times in section 4 and pick one winner using a random number generator, so every valid entry has an equal chance. The draw is conducted by AQUALA and is not open to the public, but we keep a recording and the entry list as an audit record of the draw, and we will provide it to a regulator that asks for it. If you want to witness the draw, email support@aquala.au before the draw date and we will arrange it where we practically can.
  • There is one prize, so only one winner is drawn. We also draw up to two reserve winners so we can move quickly if section 9 applies. The draw order is: the winner first, then reserve 1, then reserve 2.
  • The draw decision is final, except where a law says otherwise.

9. Telling the winner, claiming, and redraws

  • We will contact the winner by email, at the address used to enter, within 2 business days of the draw.
  • The winner must reply to confirm they accept the prize and give a delivery address in Australia within 7 days from the date we send the email.
  • If the winner does not reply in time, cannot be contacted after we have made every reasonable effort, is not eligible, or does not accept the prize, we will draw the next reserve winner and follow the same process. This is a redraw.
  • All redraws will be completed by Friday 4 December 2026. If no eligible winner has claimed by then, we will tell people on the results page (section 10) that the prize was not awarded and then decide how to use it (for example, run a new draw).

10. Publishing the result

Within 3 business days of the winner accepting, we will publish the winner's first name, the first letter of their surname and their state and postcode at https://aquala.au/pages/giveaway-results. The result will stay up for at least 28 days. If no winner can be found, we will publish that instead. You agree to the winner's details being published in this way.

11. Delivery

We will deliver the prize to the winner's Australian address within 28 days of the winner confirming their details. Risk in the prize passes to the winner on delivery. The winner must check the prize on delivery and tell us about any damage within 7 days.

12. Your personal information

We collect your email address and, if you win, your name and delivery details. We use them to run the giveaway, contact the winner, publish the result and deliver the prize, and to send you AQUALA marketing emails as set out in section 6, until you unsubscribe. Our Privacy Policy at https://aquala.au/policies/privacy-policy explains how we handle personal information, including how to access or correct it and how to make a complaint. If you enter through a Facebook or Instagram lead form, we receive your details from Meta through the form and handle them under our Privacy Policy.

We keep giveaway records, including entries and the draw, for at least 5 years.

13. Facebook, Instagram and Meta

This giveaway is in no way sponsored, endorsed or administered by, or associated with, Facebook, Instagram or Meta Platforms, Inc. or its related companies ("Meta"). By entering, you release Meta from any liability in connection with the giveaway and you understand that you are providing your information to AQUALA and not to Meta. Questions or complaints about the giveaway should be sent to AQUALA at support@aquala.au, not to Meta.

14. Our responsibility

Nothing in these terms limits any right you have under the Australian Consumer Law or any other law that cannot be excluded. Apart from that, and to the extent the law allows, we are not liable for any loss or damage you suffer in connection with the giveaway or the prize, other than loss caused by our own negligence or breach of these terms. We are not responsible for installation of the prize.

15. Changes, problems and disputes

  • We will run the giveaway as described in these terms. We will not change these terms or end the giveaway early, except where the law requires it or a regulator approves, or where something outside our control (for example fraud, a technical fault or an event beyond our control) means it cannot run fairly. If that happens we will publish a notice at https://aquala.au/pages/giveaway-results (the same page as section 10).
  • If you have a complaint or dispute about how the giveaway was run or about a prize claim, email support@aquala.au within 30 days of the draw. We will reply within 10 business days. If we cannot resolve it, you can contact the consumer protection agency in your state or territory.
  • If any part of these terms is unlawful or cannot be enforced, the rest still applies.
  • These terms are governed by the laws of New South Wales, and the courts of New South Wales have non-exclusive jurisdiction, subject to any law that gives you rights in your own state or territory.

16. Entering means you accept these terms

By entering you confirm you have read and accept these terms, that you meet the eligibility requirements in section 3, and that the details you gave are true.